Earning Mileage

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Claim Miles

If Sky Pearl Club mileage has not been credited into your account after the below time limit, please submit an application for claiming mileages. Only flights dated within the past six months are valid for mileage reclaim.

Earning Mileages Time Limit
China Southern Flights 3 Workdays after Flight Date
Airline Partners 10 Workdays after Flight Date
Non- Airline Partners Please Call Service Hotline of Our Partners

How to Reclaim Mileage:

1. China Southern Flights
Website: Visit the Sky Pearl Club website and log on your account for mileage reclaim.

(Please log on your account before you push this button)

Hotline: Please call the China Southern Airlines Customer Service Center by dialing 95539, and provide your personal information and flight details.
Mail: Please mail all necessary documents (boarding pass and copy of receipt) to The Sky Pearl Club. Please write your FFP membership card number on all the documents. Our address is: China Southern Airlines Sky Pearl Club, Feiyun East Street 35, Jichang Road, Guangzhou, 510405, China. To avoiding losing documents, we suggest you to use express delivery service.
Counter: Please submit your boarding pass and copy of your receipt to The Sky Pearl Club Service Counter.

2. Airline Partners
Mail: Please mail all necessary documents (boarding pass and copy of receipt) to The Sky Pearl Club. Please write your FFP membership card number on all the documents. Our address is: China Southern Airlines Sky Pearl Club, Feiyun East Street 35, Jichang Road, Guangzhou, 510405, China. To avoiding losing documents, we suggest you to use express delivery service.
Counter: Please submit your boarding pass and copy of receipt to any Sky Pearl Club Service Counter.
● Phone: Call customer service hotline: 95539. Provide flight information including name, Sky Pearl Club number, segment, flight No,ticket number, flown class as required. We will submit the reclaim requirement and wait for the Airline Partner to confirm.

3. Non- Airline Partners
● Please reserve your mileage claim statement and call the service hotline of each of our partners for additional information.